Q. Is there a minimum contract
A. The TALKSCAPE™ VoIP service has a minimum
commitment of 1 month.
has a minimum commitment of 24 months.
Q. How much does TALKSCAPE™ cost?
A. Other than the cost of any hardware
you will use, the only other cost for TALKSCAPE™ VoIP
is the monthly plan fee and any call charges.
has a free setup as well as providing a free broadband
service. The only fees are the monthly line rental charges
and plan fees. Also call charges over and above those
included in the plan fees are payable.
Q. How am I billed for my first account?
A. You will be billed for all hardware
and provisioning fees upfront. Your first month's invoice
will be a pro rata amount of your chosen plan based on
the date your service is activated until the end of that
month. Your call inclusions will also be based on the
same pro rata calculation. Your second and subsequent
monthly charge will be a full month charge as well as
full month call inclusion.
Q. Can I change my plan anytime?
A. You can change your plan no more than
once per month. There is a Service Modification Fee of
$25 applied to your account for each change.
Q. What forms of payment do you accept?
A. Payment may be made by credit card
only. We accept VISA, Mastercard, Bankcard, American Express
Q. What is the benefit of opening 2 TALKSCAPE™
A. The only thing better than one TALKSCAPE™
VoIP account is 2 TALKSCAPE™ VoIP accounts!!! No matter
how long you talk for and no matter where in the world
both parties are, the call is absolutely FREE! The reason
that we are able to do this is because both parties are
on our network and so the call never needs to touch the
telephone companies. Therefore, as we are not billed by
them, we in turn don't charge you a cent!
Q. What other rates apply to using TALKSCAPE™?
A. Aside from our published call rates
for regular calls, there are other rates for special calls.
The most common are below however if you have other special
call types, please contact us for the rates.
|Directory Assistance (local &
|Directory Assistance (international)
|Local Rate Service
|Local Rate Service
|Yellow Pages Call Connect
Q. What is a DID?
A. A DID is a direct indial number which
essentially is a regular phone number which people can
call you on from any phone, ie (02) 9999 xxxx. They don't
need to be TALKSCAPE™ VoIP subscribers. Without a DID,
you can only make outgoing calls over the internet or
receive incoming calls from other TALKSCAPE™ VoIP users
or via your regular phone line.
Q. Can I terminate my service anytime?
A. You may terminate your TALKSCAPE™ VoIP
service by giving us 1 month's written notification. This
may be via post, fax or email.
has a minimum service period of 24 months afterwhich time
the service may be terminated with 1 month's written notice.
Penalties apply for early termination.