Q. What is TALKSCAPE™ ?
A. TALKSCAPE™ is a telephone service that
bypasses the major carriers for the most part of supplying
call services. TALKSCAPE™ VoIP provides either some or
all of it's communications over IP based networks such
as private networks and the internet. TALKSCAPE™ converts
the voice signal from your telephone into a digital signal
that travels over the internet then converts it back at
the other end so you can speak to anyone with a regular
phone number. Where a regular phone is called, the service
then rejoins the public phone network.
also bypasses the major carriers however unlike VoIP which
travels across the internet 1Connect uses DSL infrastructure
to deliver services without actually traversing the internet.
Q. What is the call quality like?
A. The quality of a VoIP call is in most
cases non distinguishable from a regular call to both
users. Because the call travels over your network connection,
one of the biggest factors that influences call quality
is your internet connection. The worst quality call is
usually better than a regular mobile phone call.
sounds like any ordinary phone call and is not subject
to traffic congestion on your internet connection.
Q. Why is it cheaper
A. The reason that a TALKSCAPE™ call is
cheaper than a regular call is because rather than the
call travelling along the telephone company's network,
the call will travel part of the way at least over alternative
Q. How Can I Place a TALKSCAPE™ Call?
A. Pick up your phone and dial the number.
With TALKSCAPE™ VoIP, you can use either an IP Phone or
a regular phone that connects to your existing high-speed
Internet connection via a gateway. The call goes over
the Internet to the called party's local telephone company
for the completion of the call. Another way is to utilize
a microphone headset plugged into your computer with some
installed software. The number is placed using the keyboard
and is routed through your broadband modem.
Q. Who can I call?
A. You can call almost any phone number,
anywhere in the world. The call can be made to a local
number, a mobile phone, to a long distance number, or
an international number. You may even utilize the service
to speak with more than one person at a time. The person
you are calling does not need any special equipment, just
Q. Can I use my Computer While I talk
on the Phone?
Q. Can I Use My TALKSCAPE™ Service When
A. You may be able to use your TALKSCAPE™
service wherever you travel as long as you have a high
speed Internet connection available. In that case it would
work the same as from your home or business.
Q. Do the people I am calling also need
to have a TALKSCAPE™ service?
A. No, you can call anyone from your TALKSCAPE™
service, regardless of whether you are calling a mobile
phone, landline or another TALKSCAPE™ customer. Of course,
if you are using TALKSCAPE™ VoIP and the other party does
have a TALKSCAPE™ VoIP service then the call is a FREE
Q. If TALKSCAPE™ VoIP is so good, why
do I need to keep at least one regular phone service?
A. The cost savings from using TALKSCAPE™
are based on your dialled calls and not your incoming
calls. Therefore it makes sense to keep your line for
the incoming calls and use TALKSCAPE™ for your outbound
calls. Also it makes sense to have a backup phone service
in case your internet connection goes down.
Q. How does a business integrate TALKSCAPE™
into a PABX?
A. A PABX can handle many lines and generally,
it doesn't care what those lines are. The work is done
in the programming of the PABX which directs calls from
the various handsets out over the lines. You program it
to accept incoming calls via your existing phone lines
and then allow local, national, international and calls
to mobiles out over the TALKSCAPE™ service. This allows
you to reduce the number of regular lines and replace
many of them with TALKSCAPE™.
is integrated in the same way however it replaces all
of your existing lines.
Q. Does my Computer Have to be Turned
on to make a VoIP call?
A. Not if you are making calls with a
TALKSCAPE™ PHONE or special TALKSCAPE™ gateway, but your
broadband Internet connection needs to be active. You
can also use your computer while talking on the phone.
Your computer only needs to be on if you are making calls
with the Soft Phone or the USB Phone.
Q. Can we have multiple lines with one
A. Absolutely. Lines are not the issue
when it comes to using TALKSCAPE™ VoIP. The only limitation
is how much bandwidth you have on your broadband connection.
Q. Do extra lines cost extra?
A. There is no extra charge for additional
users on TALKSCAPE™ VoIP however you will need to take
into account the hardware requirements and bandwidth needs.
There are extra
line rental charges for additional lines on TALKSCAPE™
Q. How much bandwidth do I need?
A. Each VoIP call uses about 24KB of bandwidth.
You need to look at your internet connection and identify
the slowest speed. So if you are on a 1500K/256K ADSL
connection, then the most bandwidth you could use is up
to 256K. This would allow you to have up to 10 simultaneous
calls, assuming there is no other downloading going on.
However whilst this is the theoretical maximum, we would
advise you to use only up to 4 calls so that there is
Q. How much data will a call use?
A. It is important to understand that
making calls over your internet connection will transfer
data in both directions. A 10 minute call will download
about 1.8mb. You should ensure that you have an internet
plan that takes this into account.
Q. Can I make Emergency calls to 000?
A. Yes, however we recommend that you
don't. As your service is virtual, emergency services
would not know where to locate you. TALKSCAPE™ services
are not meant to replace your primary lines but to complement
Q. Can I make calls to 13, 1300 or 1800
A. Yes you can.
Q. How Do I Know If I have an incoming
TALKSCAPE™ phone Call?
A. It will ring like any other call.